Help Guides
The help center solves common questions without pushing every user to support or asking them to resend sensitive pet materials.
Start with the free sleep-only version or choose Full, use clear photos, add short habit notes if useful, then review the generated result before installing it. If generation fails, retry once with fewer but clearer photos before contacting support.
Install after your generated pet is ready, then use pause, hide, quit, and reduce motion controls as needed.
Use the deletion page to remove uploaded photos, generated packages, or account data.
Contact support with the account email and approximate payment time. Do not send card details or raw pet photos.
Tell support whether the issue is likeness, comfort, posture, color, expression, or motion. Use a short text description first; only resend photos if support confirms they are needed.
Check that you downloaded the latest notarized public beta build. If macOS blocks the app, stop using that file and ask support for the current build.
Use the billing link from checkout when available, or contact support with the account email and order timing. Refund requests follow the published refund policy.
Follow Sixxie on Instagram or TikTok for public product updates. Never post private pet photos or account details in a public comment when asking for support.
